This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase, access, or participate in our lash lifting education programs, including both online and in-person training courses.
By enrolling in our courses, using our website, accessing course materials, or communicating with us, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
We provide professional beauty education and training services, including:
- Lash lift and tint training
- Online education programs
- In-person practical training
- Beauty business education
- Ongoing student support and mentoring
This policy applies to all students, models, website visitors, and clients interacting with our education services.
2. Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Date of birth (if required for certification or insurance purposes)
- Emergency contact details (for in-person training)
Payment Information
Payments are securely processed through third-party payment providers. We do not store your full credit card details.
Course & Student Information
- Course enrolment details
- Training progress
- Assessment submissions
- Certificates issued
- Attendance records
- Student support communications
Website & Technical Information
When you access our website or online learning platform, we may collect:
- IP address
- Device type
- Browser information
- Login activity
- Website usage analytics
- Cookies and tracking data
Media & Content
We may collect:
- Before and after treatment photos
- Training content submissions
- Student work images
- Testimonials or reviews
- Photos or videos captured during in-person training
3. How We Collect Information
We collect information when you:
- Purchase a course
- Complete enrolment forms
- Subscribe to emails or marketing
- Contact us via social media, phone, website, or email
- Participate in online learning
- Attend in-person training
- Submit assessments or coursework
- Provide reviews, testimonials, or photos
4. How We Use Your Information
We use your information to:
- Process course enrolments and payments
- Deliver online and in-person education services
- Provide certificates and student records
- Communicate important course updates
- Offer student support and mentoring
- Improve our training programs and website experience
- Maintain safety during in-person training
- Comply with legal and tax obligations
- Send marketing communications (where consent is provided)
5. Online Learning Platforms
If you access online course materials, your information may be stored or processed through third-party educational platforms, including:
- Learning management systems
- Video hosting services
- Payment gateways
- Email marketing software
- Booking systems
These providers may collect technical data necessary for platform functionality and security.
6. Photography, Video & Student Content
Students participating in training may voluntarily submit photos, videos, or assessment work.
Online Courses
Submitted coursework and treatment images may be reviewed for assessment and educational feedback purposes.
In-Person Training
Photos or videos may occasionally be captured during training sessions for:
- Educational purposes
- Social media
- Marketing content
- Student success features
We will seek permission before using identifiable student images for promotional purposes.
Students may withdraw consent for future promotional use at any time by contacting us in writing.
7. Marketing Communications
We may send:
- Course updates
- Educational content
- Promotions and offers
- Product recommendations
- Future training opportunities
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
8. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Booking systems
- Online course platforms
- Email service providers
- Accountants or legal advisors
- Government or regulatory authorities where required by law
All third parties are expected to maintain appropriate privacy and security standards.
9. Data Storage & Security
We take reasonable steps to protect your personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification or disclosure
Security measures may include:
- Password-protected systems
- Secure payment processing
- Limited staff access
- Encrypted platforms where available
However, no online transmission or storage method can be guaranteed to be completely secure.
10. Student Responsibilities
Students are responsible for:
- Maintaining the confidentiality of their login details
- Using course materials for personal educational purposes only
- Not sharing copyrighted training materials, videos, manuals, or resources
Unauthorised distribution of course content may result in removal from the program and potential legal action.
11. Access to Your Information
You may request access to the personal information we hold about you.
You may also request corrections if your information is inaccurate, incomplete, or outdated.
Requests can be made by contacting us using the details below.
12. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Improve user experience
- Track website performance
- Understand visitor behaviour
- Deliver relevant marketing
You can disable cookies through your browser settings, however some website functions may be affected.
13. Third-Party Links
Our website or course materials may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.
Students should review the privacy policies of any third-party services they access.
14. Children’s Privacy
Our courses are intended for individuals aged 18 years or older unless parental consent is provided.
We do not knowingly collect information from children without appropriate consent.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Business operations
- Legal obligations
- Course delivery methods
- Technology platforms
Updated versions will be published on our website with the revised effective date.
16. Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:
[Your Business Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Location: Melbourne, Victoria, Australia
17. Australian Privacy Compliance
This Privacy Policy is designed to align with the principles of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.